Refund policy

Due to the nature of our products, all sales are final.

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at zureabeauty@gmail.com with your order number and clear photos of the issue. We will assess the situation and offer a replacement or store credit where applicable.

We are not responsible for:

• Delays caused by the shipping carrier

• Incorrect shipping addresses provided at checkout

• Packages marked as delivered but not received

Please ensure your shipping information is accurate before completing your purchase.